Refund policy


We want our Viral Huntz Buyers to absolutely love their products! 

We do our best to ensure all products are in tip-top condition when they arrive to you, however, we do not refund returns for change of mind, we offer store credit (valid for one month) or can facilitate exchange if an alternate size is available.

* Please also note that refunds are not given for orders processed using a discount code. 

Refunds are only issued in the event of a manufacturing fault and the item cannot be replaced or mended.

Our exchange policy lasts 14 days (after you receive your order). To be eligible for an exchange, you must send through images of the products you received, unused and in the same condition that you received it. It must also have tags attached. 

TO MAKE AN EXCHANGE PLEASE EMAIL US WITH YOUR REQUEST. viralhuntz.shop@gmail.com

EXCHANGE FOR STORE CREDIT

Once your images are received and inspected, we will send you an email to notify you that we are processing the exchange. We will also notify you of the approval or rejection of your STORE CREDIT or EXCHANGE CODE.

If you are approved, then your store credit will be processed and we will be in contact with you via email.

To complete your exchange, we require your receipt or proof of purchase. 

If 14 days have gone by since you received your order, unfortunately, we cannot offer you an exchange.

Unfortunately, we cannot offer a refund for items that have been purchased using a discount code.

Gift cards are non-returnable.

Understanding our refund policy is crucial to ensuring customer satisfaction. We aim to provide a clear and concise policy that covers all aspects of returns, refunds, and exchanges. This guide will take you through the process step by step, so you know exactly what to expect and what to do if you need to request a refund. Our goal is to be transparent and fair, ensuring you have a hassle-free experience with us.


First and foremost, it's important to read the entire refund policy before making a purchase. This ensures that you are fully aware of the conditions under which a refund can be processed. Typically, a refund is applicable if the product is defective, or if you are not satisfied with your purchase within a specified period. However, conditions can vary, so make sure to check the details.


To initiate a refund request, you need to contact our customer service team within the specified time frame. Providing a valid reason for your refund request will help expedite the process. You'll also need to return the product in its original packaging, including any accessories and documentation. Once we receive the returned product, our team will inspect it to ensure it meets the refund criteria.


After inspection, if your refund request is approved, we will process your refund within a certain number of business days. The refund amount will be credited back to the original payment method you used for your purchase. Please note that the time it takes for the refund to appear in your account can vary depending on your payment provider.


In some cases, we may offer an exchange or store credit instead of a refund. This option can be advantageous if you are looking for a different product or if the original product was a gift. Our customer service team can help you navigate these options to find the best solution for your needs.


It's also important to be aware of any non-refundable items. Certain products or services may be exempt from refunds due to their nature. For example, digital downloads or personalized items often cannot be refunded. Always read the fine print to understand what is and isn't covered under our refund policy.


We strive to make our refund policy as straightforward and fair as possible. Should you have any questions or need further clarification, our customer service team is always ready to assist you. Transparency and customer satisfaction are our top priorities, and our refund policy is designed to reflect that commitment.